mTouch Labs Launches Voice-Activated Cab Booking System Powered by Agentic AI — No App or Internet Needed

Introduction

In a world where most digital services depend on internet connectivity and smartphones, mTouch Labs is disrupting the status quo. With the launch of its Agentic AI-powered voice-based cab booking system, users can now book a ride without an app or internet connection—just by making a simple phone call.

This breakthrough technology is built on Interactive Voice Response (IVR) and Agentic AI, enabling anyone, anywhere, to access cab booking services using only voice commands.

What Is mTouch Labs' Agentic AI?

Agentic AI is a proprietary AI innovation by mTouch Labs that goes beyond basic voice recognition. It is capable of understanding user intent, making decisions, and executing actions like a human assistant.

Unlike traditional bots, Agentic AI doesn't just respond—it acts. It interprets spoken instructions, processes them in real-time, and completes tasks such as booking a cab or checking availability.

Key Features of the Voice-Based Cab Booking System

• No Internet Required
  No data? No problem. Users can book a cab through a regular voice call—no need for Wi-Fi, 4G, or mobile data.
• No App Download Needed
  Forget installing or updating applications. This system is completely app-free, making it ideal for non-smartphone users and digitally underserved regions.
• 100% Voice Operated
  The entire booking process is conducted through voice commands:
  • State your pickup and drop location
  • Confirm details verbally
  • Receive trip confirmation and cab info via voice or SMS
• Instant Booking with Real-Time Dispatch
  Once a user confirms the ride, the system connects with nearby drivers and books a cab instantly—ensuring quick and reliable service.
• Accessible for All
  This solution brings inclusivity to transportation by serving:
  • Senior citizens
  • Rural populations
  • Low-income groups
  • People with disabilities

How It Works – Step-by-Step

1. Dial the mTouch Labs IVR number
2. Agentic AI greets the caller and prompts for location
3. User speaks their pickup and destination
4. AI processes the input and searches for available cabs
5. Booking is confirmed via voice; trip details sent via SMS

Use Cases and Impact

• Rural Cab Booking
  Perfect for areas with limited connectivity where app-based platforms fail.
• Senior-Friendly Travel
  Older users can book rides without navigating complex mobile apps.
• Smart Automation for Fleet Companies
  Taxi companies can integrate this system to enable phone-based bookings for their fleet, increasing accessibility and market reach.

Technology Behind the System

• Agentic AI Engine – Understands and completes voice-based tasks
• IVR Telephony – Connects users through a simple call
• NLP (Natural Language Processing) – Interprets human speech in real-time
• SMS Integration – Sends booking confirmations and driver details

Why This Matters

Most ride-hailing apps assume every user has access to a smartphone and internet, leaving millions excluded. mTouch Labs is democratizing access to mobility by removing those barriers.

This solution is a perfect blend of AI innovation and social impact, aimed at making cab services available to everyone regardless of tech access or literacy.

What's Next for mTouch Labs

• Healthcare: Voice-based appointment scheduling
• E-commerce: Phone ordering for products
• Education: Voice helplines for student support
• Government Services: Offline access to public resources

Conclusion

With its new Agentic AI-powered, IVR-based cab booking system, mTouch Labs has broken the digital barrier in transportation. By eliminating the need for apps and internet, it opens the door to seamless mobility for millions.

If you're a transportation provider, NGO, or smart city planner, this is your chance to embrace inclusive innovation.

Get in touch with mTouch Labs today to explore how you can deploy this solution in your organization or city.